Have you ever needed to have a tough conversation with a teammate who drastically overstepped or a client who didn't respect your decisions? Maybe you've wanted to bring up a problem at work and don't know how to approach it. I want to help by giving you tools you can use to navigate those sticky situations. The best teams thrive on conflict, embracing it will only help build better relationships and products.

My approach is based on building and maintaining psychological safety, employing tactical empathy and other concepts. I’ve used and refined these techniques in conflict myself—I’ve also coached others through conflicts using these same techniques.

In this workshop, you’ll learn a framework that provides powerful, practical techniques for handling almost any scenario you’d find yourself in. This workshop also covers typical scenarios you’d encounter as well as role playing to build our skills.

When we’re finished, you’ll walk away with tools you can use immediately—and you’ll have had time to practice your approach. You’ll be able to get your message across clearly in your next tough conversation without it or you going to pieces.

Key Takeaways:

  • Learn a tactical framework to prepare for and have tough conversations

  • Know how to maintain psychological safety for both sides so you can keep talking even if it goes sideways

  • Understand how to get to the heart of the issue by asking the right questions

  • Gain an understanding of when it’s not worth it to continue and how to proceed after that

About Your Facilitator

Why are you teaching at RAD Summit?

“I’m super excited to help people see the value in embracing conflict and show them how to do it. It’s been the key for me building better products, better teams, and a better version of myself. Also, I dig the vibe of Rad Summit. Getting to do this workshop outdoors? Hell yes.”

What’s your craziest camping or outdoor experience?

“In 2018, I went hiking with friends in the mountains of Virginia. It was stunningly beautiful with a few waterfalls in view. Then an unexpected thunderstorm dropped on us and we got caught in a downpour. I didn’t have a hat, so it was like I was in a shower set to full blast, which made it hard to see the rocks. I was so wet, puddles would come out of my shoes when I started walking.”

Joshua Mauldin   Senior Product Designer, Pivotal Software

Joshua Mauldin

Senior Product Designer, Pivotal Software

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